GoDaddy’s current legal terms were revised on February 2, 2026

My Story

For 22 years, I have been a loyal customer and have purchased approximately 1,124 products and services through your company, including annual renewable subscriptions and a wide range of other offerings. For many years, I valued the GoDaddy platform and appreciated the support it provided. Unfortunately, the quality of service has declined significantly.

In earlier years, technical support was efficient and reliable. By 2020, wait times to reach a live representative had increased from less than 10 minutes to approximately 45 minutes. By 2024, support wait times had worsened further, often reaching one hour to one and a half hours. The introduction of AI-assisted support has only made the process more frustrating and less effective. On multiple occasions, I have spent 45 minutes with one support representative only to be transferred to what GoDaddy describes as “escalated technical support,” where I was then required to wait an additional 45 minutes to an hour.

For nearly two months, I have repeatedly contacted GoDaddy regarding ongoing issues affecting my website and hosting services. Each time, I have been given the same response: “Please allow 24 to 48 hours.” Yet after waiting the requested time, nothing was resolved. I would then call again, endure another lengthy wait, and receive the same explanation without any meaningful progress.

Usually I would log into my account to view my orders. The faintly grey boxes normally would show customers data and product order information. For nearly 2 months GoDaddy has prevented me from seeing valuble information which is need to see so shipping is efficiently executed! For two months GoDaddy only sends us text or email that tells us we have an order. This is unacceptible.

A documented account of my experience, including service failures, support delays, business disruption, and my formal demand for resolution.

My GoDaddy Hosting/ Pos Services failed me.

My most recent attempt to obtain assistance was especially troubling. It took nearly 45 minutes for a representative to answer my call. During that interaction, I was threatened with disconnection and then placed on hold for another 45 minutes before being connected to extended support, where I waited even longer. After spending nearly one hour and forty-five minutes trying to obtain help, I was ultimately told it could take up to seven days to fix the issue.

I then asked a simple and reasonable question: whether I would receive a phone call, email, or text message when the matter was resolved. I was told no. When I asked how I would know whether the issue had been fixed, I was told that I would not know. That response was unacceptable and made it clear that the support being provided was neither accountable nor customer-focused.

As a direct result of these ongoing failures, I am losing thousands of dollars each day that my website remains down or inaccessible. My marketing, advertising, business planning, and customer outreach efforts are being undermined while I continue paying for subscriptions and services that are not delivering the support or reliability promised.

After 22 years of loyalty, I should not be met with delay, disregard, and disrespect. I have honored my financial commitments to GoDaddy. I now expect GoDaddy to honor its obligation to provide competent service, timely support, and real solutions.

At this point, I am demanding prompt action and compensation for the financial harm caused by these repeated failures. I am fully aware of your Terms of Service and the stated limitation of liability. However, in my view, that limited remedy does not reflect the seriousness of the repeated failures in my case. The following case numbers reflect repeated efforts by DCT to resolve fundamental hosting and service issues that should have been addressed successfully by qualified technical support personnel:

Case #01313334 - No results -24hrs- system still malfunction
Case #62220514 - No results -24hrs- system still malfunction

Case #162218633 -No results - 48hrs- system still malfunction
Case #161409691 - No results - 48hrs
Case #161358695 - No results - 7 days, no call back, GodDaddy show no interest to inform me if they resolved any technical issues.

These failures have disrupted years of planning and undermined five years of relentless research and business development. Lost of business opportunity cost, anticipated future business generated and for defamation of my good name and trusted business brand. Compensation for emotional damage and lost of revenue and forceful disconnection of my clients due to relentless technical falures on berhalf of GoDaddy's consistent excusess to address technical difficulties that prohibited me from successfully communicating with my customers; therefore I also demand compensation in the amount of $1,000,000, plus legal fees and any additional damages allowed by law. If this matter is not addressed promptly and professionally, I will consider all available legal and business remedies.

I expect a written response within a reasonable time confirming the steps GoDaddy will take to resolve this matter.

A Call to Action

When failure becomes consistant American consumers must demand justice, a call to action and favorable results

We have been unable to change our sale prices on our website to regular prices for one month because GoDaddy technical support has consistently failed to fix fundumental and basic software issues. So we have been forced to incure great losses and ship product to customers.